Help Center
Frequently Asked Questions
Where do you ship, and how much does it cost?+
We ship across the US & Canada. Shipping is free on orders over $50; under that it's calculated at checkout. See Shipping Information.
How long until I receive my order?+
Many pieces are made-to-order, so please allow about 4–6 weeks from order to delivery. Ready-to-ship items may arrive sooner.
What is your return policy?+
All sales are final. Custom and made-to-order pieces are non-returnable. If an item arrives defective, damaged, or incorrect, contact us within 7 days of delivery. Full details on our Returns & Refund Policy page.
Do you offer custom sizing?+
Yes — many pieces are made-to-order and can be tailored to your measurements. Contact us with your details and see our Size Guide.
How do I care for my outfit?+
Most pieces are dry clean only. See our Care Instructions for full guidance.
How do I track my order?+
Once your order ships, you'll get a tracking link by email. See Track Your Order.
How can I reach you?+
Email hello@thepurpplecloset.com or use our contact page.